Warranty Terms and Conditions

Frame

  • All new frames will be protected against faulty parts and dry soldering by a 12 months manufacturer warranty.
  • Damages NOT covered by warranty include: chipping or discoloration due to wear and tear, breakage or distortion due to excess force or accident.

Lenses

  • All new frames will be protected against faulty parts and dry soldering by a 12 months manufacturer warranty.
  • Damages NOT covered by warranty include: chipping or discoloration due to wear and tear, breakage or distortion due to excess force or accident.

Multifocal lenses

  • Crystal Vision will supply replacement lenses if the patient cannot adapt to their multifocal lenses
  • This non-adaptation warranty is valid for two (2) months from date of dispatch of the lenses.
  • Replacement lenses will only contain coating (such as multicoating, hardcoat, tint etc.) if they were ordered in the original orders.
  • If there is a price difference between the multifocal lenses and the replacement lenses there will be NO REFUND or  CREDIT.